Care Living strongly encourage the families of individuals receiving care through our service, to be actively involved in the decision making, care planning and the overall support of the individual.

This is achieved by delivering emotional support, promoting clear and consistent communication, ensuring access to professional training and resources, coordinating care with other services, making reasonable adjustments to environments and processes, and supplying tools such as health action care plans to empower both the family and the individual service user.

Embracing a person-centred, strengths-based approach is essential, in emphasizing collaboration with the family while honouring the individual’s preferences and needs.

How this is achieved:-

Information sharing & Person-Centred Communication:

Employ clear, straightforward language, using large/easy to read font sizes in communications where appropriate, utilizing visual aids like Makaton signs or symbols to guarantee comprehension.

Shared Information:

Designate a single point of contact (lead practitioner) to manage information and ensure consistent messaging from all professionals involved in the individual’s care.

Health Action Plans & Hospital Passports:

These instruments document health information, support requirements, and the individual’s preferences, aiding in the continuity of care and facilitating easy access to information.

Professional & Emotional Support Training and Expertise:

Ensure that staff receive sufficient training in learning disabilities and person-centred thinking to enhance their ability to support the individual and family.

Emotional Support for Families:

Provide emotional support, including connecting families with support groups or professional counselling, to avert burnout and sustain family wellbeing.

Listen to the Family:

Actively engage with and involve the family; who often possess profound insights into the individual’s behaviour and needs; in all discussions.

Service Provision Coordinate Services:

Collaborate with other health and social care services to share information and deliver consistent support.

Access to Resources:

Assist families in obtaining information about local services, such as respite care, short breaks, and advocacy services.

Proactive Support:

Offer support proactively, rather than waiting for families to seek assistance.